MARKETPLACE MANAGEMENT
Keep your marketplace sales on track.
Day-to-day management of sales, channel health, delivery performance and marketplace relationships.
Discuss managing your marketplaces →
The Problem
Marketplace sales need attention every day. Prices change, listings lose visibility, stock runs low and delivery issues can quickly affect account health.
When responsibility is split across teams, important actions get missed. Channels may keep trading while sales, contribution and service performance move in the wrong direction.
Account managers and marketplace buyers also need a clear point of contact: someone who follows up opportunities, resolves issues and turns channel conversations into practical actions.
OUR solution
We manage the daily work that keeps your channels trading effectively, with sales, contribution and customer service considered together.
We review performance, prioritise products and actions, manage channel health and coordinate with your team on stock, orders and delivery. We also manage the working relationship with channel account managers and buyers.
The scope can cover one marketplace, a group of channels or your wider online sales operation. Responsibilities and decision limits are agreed with you.
Scope of work.
We can manage selected channels on an ongoing basis, support your existing team or take responsibility for the wider daily operation. Scope can include:
- Daily sales, orders and contribution review by channel and product
- Pricing, promotions and advertising coordination within agreed limits
- Listing availability, account health and channel compliance checks
- Stock availability, order exceptions and fulfilment coordination
- Delivery performance, cancellations, returns and customer-service trends
- Relationships with marketplace account managers, buyers and support teams
- Weekly trading actions and monthly performance reviews
Daily control, clear accountability
Keep every channel commercially and operationally on track.
Daily trading
We review sales, conversion where available, pricing, stock and contribution by channel and SKU. That gives us a practical action list: where to improve a listing, adjust a price, support a product or investigate a drop in performance.
Channel health
We monitor listing suppressions, policy notifications, tracking and account-performance measures. Issues are assigned, followed through and escalated when needed, with attention to each channel’s own rules and thresholds.
Delivery & service
We track dispatch and delivery performance, cancellations, returns and customer issues. We coordinate with warehouses, carriers and customer-service teams to address recurring causes and protect the customer promise.
Commercial performance
We review sales against plan alongside fees, advertising, carriage and product costs. Reporting distinguishes growth from profitable growth and identifies the products and channels that need action.
Channel relationships
We manage regular contact with account managers and buyers, prepare trading reviews, discuss promotions and range opportunities, and follow up operational or commercial issues. Each conversation has clear actions and owners.
A clear working rhythm
Daily checks feed a weekly trading review and monthly commercial discussion. You receive the priorities, actions taken, results and decisions needed, with responsibilities agreed between Sales Forge and your team.
Start with selected channels or a wider management brief. Discuss marketplace management ↗